Refund policy
Petals Wear Refund Policy
At Petals Wear, your satisfaction is our top priority. Before making a purchase, customers are required to agree to all our Terms of Service. Our Refund Policy is designed to ensure a fair and transparent process for resolving any issues. Please read the following guidelines carefully:
1. 7-Day No-Questions-Asked Refund Policy
- We offer a 7-day no-questions-asked refund policy from the date of delivery. If you are not satisfied with your purchase, you may request a refund within this period, provided the product meets the conditions outlined below.
- For damaged products: Customers must inform us within 48 hours of delivery and provide clear pictures or video proof of the damage. This helps us process your refund request quickly and efficiently.
2. Expense Coverage for Company Errors
- If the refund is due to an error on our part (e.g., incorrect size, color, or product delivered), Petals Wear will cover all expenses incurred for the return of the product, including shipping costs.
- Please contact our customer support team at Contact Us to initiate the process.
3. Expense Coverage for Customer-Requested Refunds
- If the refund is due to personal preference (e.g., change in size or color choice) and no error was made by Petals Wear, the customer will be responsible for covering all associated expenses, including return shipping costs.
- We recommend double-checking your order details before confirming your purchase to avoid any inconvenience.
4. Customer Responsibility for Return Shipping
- The liability to return the product via a courier service of your choice rests with the customer. The customer will pay the return shipping charges upfront.
- Depending on the refund situation (as outlined above), eligible shipping charges will be refunded along with the product amount.
- We recommend using a trackable shipping method for your peace of mind.
5. Refund Processing Timeline
- The refund process will begin only after the original product is received by Petals Wear. Please allow up to 7 business days for us to process your refund once the returned item is delivered to us.
- Refunds will be issued via banking channel only.
6. Conditions for Refund
To be eligible for a refund, the product must meet the following conditions:
- The product must be unused, unwashed, and in its original condition.
- The original packaging must be intact and undamaged.
- All product markings, tags, and barcodes must be present and unaltered.
How to Initiate a Refund
- Contact our customer support team at Contact Us within 7 days of receiving your order.
- Provide your order number, reason for refund, and any required proof (e.g., pictures or videos for damaged products).
- Once approved, you will receive instructions on how to return the product.
- Upon receiving the returned product, we will process your refund within 7 business days.
Important Notes
- Petals Wear reserves the right to reject refund requests that do not meet the conditions outlined above.
- This policy applies only to refunds and does not cover exchanges. For exchange-related queries, please refer to our Exchange Policy.
Thank you for choosing Petals Wear! We value your trust and are committed to providing you with the best shopping experience. If you have any questions or need assistance, please reach out to us at petalswearpk@gmail.com or call us at [923306667111].
