Terms of service

Petals Wear Terms of Service

Welcome to Petals Wear! By placing an order on our website, you agree to abide by the following Terms of Service. This document does not require a physical signature and is automatically accepted when you proceed with your purchase. Please read these terms carefully to understand your rights and responsibilities as well as ours.

Important Notice!

All of our products are strictly recommended only for use by couples in lawful marital relationships under the laws of Islam and Pakistan. Purchasing for any form of unlawful or unethical relationships is strictly prohibited.
The company reserves the right to cancel any order without prior notice if deemed necessary.

Customer Rights

As a valued customer of Petals Wear, you are entitled to the following rights:

  • Right to Request Exchange: You may request an exchange as per our Exchange Policy.
  • Right to Request Refund: You may request a refund as per our Refund Policy.
  • Right to Privacy Protection: Your personal data will be protected as per our Privacy Policy.
  • Right to Request Live Images/Video: You may request live images or videos of the product before it is dispatched.

Petals Wear's Rights

To provide you with the best possible service, Petals Wear reserves the following rights:

  • Right to Collect Data: We may collect data as outlined in our Privacy Policy.
  • Right to Use Data for Promotions: We may use your data to inform you about newly added products or promotions (with your consent).
  • Right to Use Data for Legal Requirements: We may disclose your data if required by law or legal proceedings.
  • Right to Use Data for Analysis and Planning: We may use your data for internal analysis and business planning.
  • Right to Refuse/Cancel Orders: We reserve the right to refuse or cancel any order without providing a reason.
  • Right to Block Access: We may block access to our website for any user who violates our terms or engages in fraudulent activities.

OTP Verification Policy

What is OTP Verification?

OTP (One-Time Password) verification is a security process used to confirm the authenticity of a customer and verify ownership of the mobile number provided during checkout.

How Does OTP Verification Authenticate a Customer?

When a customer places an order, a 4-digit OTP is sent to the mobile number or WhatsApp number provided by the customer.

To complete the checkout process, the customer must enter the OTP on our website. Successful verification confirms that the customer has access to the mobile number used during the transaction and helps prevent fraudulent or unauthorized orders.

What Information is Collected During OTP Verification?

As part of the OTP verification process, the following information may be collected:

  • Mobile number used for verification.
  • Device information, including:
    • Device manufacturer
    • Device model
    • Model number
    • Operating system details
    • IMEI number(s), where available and legally permissible

Important: We do not collect, access, or store personal content from a customer's device, including chats, messages, images, videos, documents, or any other sensitive personal information.

How is the Collected Data Secured?

All collected information is stored on secure, encrypted servers provided by an internationally recognized service provider.

  • Data remains encrypted at all times.
  • The information is retained for a maximum period of one month.
  • Decryption can only be requested when there is reasonable evidence of fraud, misuse, or suspicious activity.
  • Any decryption request must comply with applicable laws and internal compliance procedures.

When May Decryption Be Requested?

A decryption request may be initiated under the following circumstances:

  • A customer places an order and unreasonably refuses delivery at the time of delivery attempt.
  • A customer repeatedly places orders using incorrect, misleading, or fraudulent information.
  • The company incurs losses due to suspected fraudulent, deceptive, or malicious activities.

Any other situation where there is credible evidence of misuse resulting in financial or operational loss to the company.

Potential Losses Caused by Fraudulent Orders

Fraudulent or irresponsible ordering behavior may result in losses to the company, including but not limited to:

  • Approximately PKR 500 in shipping and logistics costs.
  • Approximately PKR 50 in packaging costs.
  • Approximately PKR 20 in labor and operational expenses.
  • Approximately PKR 300 in customer acquisition and marketing costs.

How Does the Company Recover Its Losses?

If the company suffers losses due to a customer's actions, negligence, or fraudulent conduct, the following recovery process may be followed:

  1. The company will first attempt to contact the customer directly and request an explanation or compensation for the losses incurred.
  2. The customer will be provided up to 72 hours to:
    1. Submit evidence supporting their position, or
    2. Compensate the company for the verified loss.
  3. If no response is received within the specified period, or if the response is deemed unsatisfactory, the company may initiate further investigation in accordance with applicable laws and company policies.
  4. Where legally justified and supported by evidence of fraud or misuse, the company may request decryption of the collected verification data and use the resulting information for the purpose of investigating the matter and pursuing lawful recovery of losses.

The company will handle all collected information in accordance with applicable privacy, data protection, and consumer protection laws.

 

Conditions of Service

By using our services, you agree to the following conditions:

Cash on Delivery (COD) Service:

    • COD will be offered only if the address details provided are complete and accurate.
    • Opening of COD parcels without payment is strictly prohibited.

Refunds:

  • Refunds will be processed only if all conditions of our Refund Policy are fulfilled.

Exchanges:

  • Exchanges will be processed only if all conditions of our Exchange Policy are fulfilled.

Shipping Expenses for COD:

  • Shipping expenses for COD orders are considered a loan from the company to the customer.
  • If a customer intentionally refuses to accept the shipment, they are liable to repay the shipping costs.

Updates to Terms of Service

Petals Wear reserves the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically to stay informed about your rights and obligations.

Thank you for choosing Petals Wear! We are committed to providing you with a seamless and enjoyable shopping experience. If you have any questions or concerns about our Terms of Service, please contact us at petalswearpk@gmail.com or call us at [923306667111].