Terms of service

Petals Wear Terms of Service

Welcome to Petals Wear! By placing an order on our website, you agree to abide by the following Terms of Service. This document does not require a physical signature and is automatically accepted when you proceed with your purchase. Please read these terms carefully to understand your rights and responsibilities as well as ours.

Important Notice!

All of our products are strictly recommended only for use by couples in lawful marital relationships under the laws of Islam and Pakistan. Purchasing for any form of unlawful or unethical relationships is strictly prohibited.
The company reserves the right to cancel any order without prior notice if deemed necessary.

Customer Rights

As a valued customer of Petals Wear, you are entitled to the following rights:

  • Right to Request Exchange: You may request an exchange as per our Exchange Policy.
  • Right to Request Refund: You may request a refund as per our Refund Policy.
  • Right to Privacy Protection: Your personal data will be protected as per our Privacy Policy.
  • Right to Request Live Images/Video: You may request live images or videos of the product before it is dispatched.

Petals Wear's Rights

To provide you with the best possible service, Petals Wear reserves the following rights:

  • Right to Collect Data: We may collect data as outlined in our Privacy Policy.
  • Right to Use Data for Promotions: We may use your data to inform you about newly added products or promotions (with your consent).
  • Right to Use Data for Legal Requirements: We may disclose your data if required by law or legal proceedings.
  • Right to Use Data for Analysis and Planning: We may use your data for internal analysis and business planning.
  • Right to Refuse/Cancel Orders: We reserve the right to refuse or cancel any order without providing a reason.
  • Right to Block Access: We may block access to our website for any user who violates our terms or engages in fraudulent activities.

Conditions of Service

By using our services, you agree to the following conditions:

Cash on Delivery (COD) Service:

    • COD will be offered only if the address details provided are complete and accurate.
    • Opening of COD parcels without payment is strictly prohibited.

Refunds:

  • Refunds will be processed only if all conditions of our Refund Policy are fulfilled.

Exchanges:

  • Exchanges will be processed only if all conditions of our Exchange Policy are fulfilled.

Shipping Expenses for COD:

  • Shipping expenses for COD orders are considered a loan from the company to the customer.
  • If a customer intentionally refuses to accept the shipment, they are liable to repay the shipping costs.

Updates to Terms of Service

Petals Wear reserves the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically to stay informed about your rights and obligations.

Thank you for choosing Petals Wear! We are committed to providing you with a seamless and enjoyable shopping experience. If you have any questions or concerns about our Terms of Service, please contact us at petalswearpk@gmail.com or call us at [923306667111].