Exchange Policy

Petals Wear Exchange Policy

At Petals Wear, we strive to ensure your complete satisfaction with every purchase. Before making a purchase, customers are required to agree to all our Terms Of Services Our Exchange Policy is designed to make the process seamless and hassle-free. Please read the following guidelines carefully:

1. 15-Day No-Questions-Asked Exchange Policy

  • We offer a 15-day no-questions-asked exchange policy from the date of delivery. If you are not completely satisfied with your purchase, you may request an exchange within this period, provided the product meets the conditions outlined below.
  • For damaged products: Customers must inform us within 48 hours of delivery and provide clear pictures or video proof of the damage. This helps us process your exchange request quickly and efficiently.

2. Expense Coverage for Company Errors

  • If the exchange is due to an error on our part (e.g., incorrect size, color, or product delivered), Petals Wear will cover all expenses incurred for the exchange, including shipping costs.
  • Please contact our customer support team Contact Details are provided here.

3. Expense Coverage for Customer-Requested Exchanges

  • If the exchange is due to personal preference (e.g., change in size or color choice) and no error was made by Petals Wear, the customer will be responsible for covering all associated expenses, including shipping costs.
  • We recommend double-checking your order details before confirming your purchase to avoid any inconvenience.

4. Customer Responsibility for Return Shipping

  • The liability to return the product via a courier service of your choice rests with the customer. Please ensure the product is securely packaged to avoid damage during transit.
  • We recommend using a trackable shipping method for your peace of mind.

5. Exchange Processing Timeline

  • The exchange process will begin only after the original product is received by Petals Wear. Please allow 3-5 business days for us to process your exchange once the returned item is delivered to us.

6. Conditions for Exchange

  • To be eligible for an exchange, the product must meet the following conditions:
  • The product must be unused, unwashed, and in its original condition.
  • The original packaging must be intact and undamaged.
  • All product markings, tags, and barcodes must be present and unaltered.

How to Initiate an Exchange

  1. Contact our customer support team at Contact Us within 15 days of receiving your order.
  2. Provide your order number, reason for exchange, and preferred replacement details.
  3. Once approved, you will receive instructions on how to return the product.
  4. Upon receiving the returned product, we will process your exchange and ship the replacement item.

Important Notes

  • Petals Wear reserves the right to reject exchanges that do not meet the conditions outlined above.
  • This policy applies only to exchanges and does not cover refunds. For refund-related queries, please refer to our Refund Policy.


Thank you for choosing Petals Wear! We value your trust and are committed to providing you with the best shopping experience. If you have any questions or need assistance, please reach out to us at petalswearpk@gmail.com or call us at [923306667111].